7-8
March 2024

Engaging People in a World of Shortages

March 2024 7-8 Zürich, Switzerland

 

What do we do?
Every quarter we research service industry trends and best practices and provide:
  • Thought-provoking insight into relevant trends, challenges, case studies and performance data.​
  • Interactive workshops (in local language) in an informal and trusted atmosphere where service leaders can meet, share and co-create best practices and elect which will become industry standards​.
  • An opportunity to invite c-level executives and create awareness of the service business potential and strategic implications.​
  • Online access to the latest service industry standards and best practices, webinars and podcasts with service leaders sharing their experience.
How we plan, prepare and conduct our forum topics
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  • We research and analyse with our Advisory Board the service trends in economy, technology, people, the environment, social and governance.
  • We look for 3 strategic partners with the same goal as the business forum.
  • We prepare pre-reading material and all logistics of the event.
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  • We guide and facilitate workshops and roundtables with participants.
  • We conclude facts and best practices and we help identify new trends throughout the service business industry for manufacturers.
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  • We prepare and disseminate a report regarding the findings of the events that were conducted in different regions to the participants.
Events of 2024

 

 

 

Engaging People in a World of Shortages

Skills shortages have led service organisations to rethink their service delivery model. Remote and predictive service delivery models are helping to reduce the skills shortages. The question is how can you make the service jobs more attractive and change the practices for recruiting, learning and development to reduce the skill shortages?

 

 

 

 

Using Artificial Intelligence(AI) to excel with Services

AI offers limitless opportunities, but understanding its real impact often requires using it to gain new insights. So, what is AI really, and what AI functionalities are already included in leading field service management applications? How can we best implement it to ensure the business benefits?

 

 

 

 

Rethinking the Customer Service Journey with Digital

It is well-known that service plays a crucial role in demonstrating a company’s brand values and providing a differentiated customer experience (CX). Technological innovations offer many ways to optimise the customer service experience. The challenge is how to make the right decisions and enhance customer touch points to boost brand perception?

 

 

 

 

Digital as Growth Catalyst in Service

Digital capabilities drive opportunities to develop new service business models that go beyond traditional services. This not only facilitates company growth but also enhances the value delivered to customers, influencing brand perception. Service Leaders are contemplating how to convince people of this potential, and identify the necessary pre-requisites to bring this potential to fruition.

 

Upcoming event

 

Engaging People in a World of Shortages

7

March 12:30 - 13:30
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Zürich, Switzerland

Europaallee

Registration and Lunch

7

March 13:30 - 17:30
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Zürich, Switzerland

Europaallee

Afternoon Session - Roundtable

    Roundtable: Define the impact of different high efficiency service delivery models on:

  • Organisation
  • Required skills​
  • Employees ​
  • Roundtable: Engaging employees when implementing new service delivery models

7

March 19:00
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Europaallee 15, 8004 Zürich, Switzerland​

LOFT FIVE

Dinner

8

March 08:30 - 09:00
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Zürich, Switzerland

Europaallee

 

Registration and Coffee

8

March 09:00 - 12:00
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Zürich, Switzerland

Europaallee

 

Morning Session – Workshops

  • Creating attractive career paths for service jobs​
  • Incorporating future skills in recruiting and learning and development programmes

8

March 12:00 - 13:00
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Zürich, Switzerland

Europaallee

Lunch

Become a member

As a member of the Service Business Forum you will get an entrance pass to the event in your region of choice.

You will also get access to the research report that will be produced at the end of a quarter about the topics and

be invited to attend webinars and listen to podcasts around the topics.

We currently only have events in the DACH region, soon events in other locations will be added.

You can now book your seat for the upcoming event in Zürich as a Annual Membership or

get your Enterprise Membership and benefit from all insights of our four topics.

Single Event

795

    • Full access to the research content, survey results and summaries, webinars, podcasts and research reports of the topic of the forum session.

 

 

 

Annual Membership

2,495

    • Full access to the research library, quarterly survey analytics and summaries, webinars, podcasts and research reports
    • Attendance to quarterly events
      (1 entrance passes)

 

 

 

Corporate Membership

9,995

    • Full access to the research library, quarterly survey analytics and summaries, webinars, podcasts and research reports
    • Advisory Board Seat: To provide input and define the topics to be discussed in the upcoming service business forums
      (1 Seat)

    • Attendance to quarterly events
      (5 entrance passes)

 

 

 

 

Enterprise Membership

24,995

    • Full access to the research library, quarterly survey analytics and summaries, webinars, podcasts and research reports
    • Advisory Board Seat: To provide input and define the topics to be discussed in the upcoming service business forums
      (1 Seat)

    • Attendance to quarterly events
      (12 entrance passes)

At additional cost you can upgrade your membership and have access to the Service Industry Standards and our On-line Service Business training.

 

Request a quote

Become a partner
Becoming a partner is an opportunity for you and your organization to:
  • Establish senior executive relationships through participating in events of the Service Business Forum.
  • Improve brand recognition by being associated to an innovative event and have your corporate logo in all related documentation, e-mail marketing, and social media 
  • Establish personal relationship over dinner with senior service execs and better understand the persons and their business challenges​
  • Become known as a thought-leader and research partner for a Research theme of the Service Business Forum and share your company’s story in a related podcast and have your corporate logo published on the research report​
Partners
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Contact our team

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