AI in service - Examples and lessons learned from GMS development
This executive summary shows the outcome of our Service Business Forum Event on Artificial Intelligence in Service, held on the 22/23rd of June in Zurich. During the event we analysed
and discussed the research done on the topic by the Noventum team and came to several conclusions on key issues:
The Use Cases of AI in Service
The benefits, risks, and implementation steps challenges of using AI in Service
Some examples of AI applications in Service
Conclusions
Implementing an Outcome Based Business Model – Examples and lessons learned from Syncron
In this session, Syncron's Niklas Jonsson Åberg shares some incredible insights into how companies can gradually evolve their service offerings. He explains what data is required and how the information derived from it
can be used to continuously improve service offering, paving the way for a seamless transition to an outcome-based business model.
